This contract is between (1) BABY SCAN STUDIO ASHFORD LIMITED; (2) The limited company who operates the clinic that you attend, trading as Baby Scan Studio Ashford (“we” “us”) and (3) you, the customer (“you”) and shall be governed by the following terms and conditions of sale (“Conditions”), none of which affect your statutory rights:
The Services. We provide keepsake imaging and non-diagnostic pregnancy ultrasound scans. All of our scans are completed by trained and registered medical professionals specialising in fetal ultrasound. If your sonographer believes that there is any area of your baby’s development that needs to be brought to your attention they will discuss their findings openly with you. In these circumstances, we will refer you to your NHS care provider for ongoing treatment and provide you with a written report. It is your responsibility to ensure that you then consult with your NHS care provider.
Medical history. You understand and accept that we do not have access to your full medical history and therefore cannot provide medical advice relating to any diagnosis or advise you on any diagnostic results not completed by Us. You understand that the Report completed is a diagnostic overview of your pregnancy and can be completed at a gestation different to your NHS routine screening scans. The detection rate of abnormalities may vary depending on your gestation at the time of your scan. Similar and additional antenatal services are available free of charge from the NHS. We strongly recommend that you access all antenatal services made available to you by the NHS. You also understand that one ultrasound scan is not suitable to be considered as the sole diagnostic assessment of your pregnancy and is not exhaustive to all genetic scenarios. Not all abnormalities are screened for or detectable using ultrasound.
Method. We will complete your scan abdominally. We will ensure dignity and we provide a trained female chaperone in all of our scans. Our clinic specialises in keepsake imaging and offering non-diagnostic pregnancy ultrasound scans.
Modification. We reserve the right to modify or improve our service without prior notice.
Photography & recording. We do not allow any personal photography to be carried out in our clinics.
Age. You must be 18 years old or over; if you are 16 or 17 years old, a responsible adult must accompany you to your appointment. We cannot scan anyone under the age of 16.
Right to make changes. If you wish to make a change to the services or products you have ordered, please contact us. We will let you know whether the change is possible.
Prices. Our prices will be set out in our price list. We accept payment on debit or credit cards but not American Express. We also accept payment by way of cash only when you attend the clinic.
How we accept your order. Our acceptance of your order will take place when you make a payment of the deposit of £20.00. If we are unable to accept your order, we will inform you of this in writing and we will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan.
Information we require in order to provide the services. We will need certain information from you in order to provide the services (for example, hospital notes and pregnancy history). If you do not provide us with this information or provide incorrect or incomplete information we may either end the contract or charge you a reasonable sum for the additional work undertaken to obtain the correct information. We will not be responsible for any delays in supplying the services if you do not provide the information.
Cancellation of the services by you. You can always end the contract for the supply of services before you have received the services, but you will not be entitled to refund if at any time you cancel or we have already carried out the services. If the product is faulty you may be entitled to a refund. See the “Your Rights” box for more information.
Cancellation of the services by us. We may suspend or cancel the services if you do not pay us when you are supposed to or provide us with the information needed to carry out the services. We will refund you any money you have paid in advance if we have not provided the services but may deduct reasonable costs we incur as a result.
What you will receive following the scan. You will receive images and a report if the sonographer decides to refer you to your NHS Care provider for further checks.
Ownership of the product. We retain copyright of any images that we take. Ownership of the Report shall belong to you once we receive payment in full for the services.
What we cannot guarantee. We undertake to provide you with the best images possible but you understand that your baby’s position during the scan is outside our control. We will use reasonable efforts to ensure that your appointment will run on time. In relation to gender scans, we cannot guarantee the accuracy of the gender identification. We will undertake to do our best to identify the sex of your baby. We accept no liability for any incorrect indication of your baby’s gender.
Our Liability to You. We shall not be responsible or liable for any injury, loss or damage to personal belongings whilst you are in our premises. We are only liable for our failure to comply with these Conditions and accept responsibility for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the consultation. We are not liable for any business losses as we only provide the services for domestic and private use. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. The below table sets out your legal rights.
BABY SCAN STUDIO ASHFORD LIMITED owns the intellectual property used in the promotion of our services, manages and maintains the website and booking system. BABY SCAN STUDIO ASHFORD LIMITED is party to this agreement for the purpose of this Condition 17 only. BABY SCAN STUDIO ASHFORD LIMITED shall have no liability for our failure to comply with these Conditions (including provision of the services).
Delays outside our control. If we have to delay or amend the date or time of your appointment due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. As examples, this may be as a result of any technical issues, changes in law or regulatory requirements. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
How we use your data. We will use the personal information you provide to us to supply the services to you, process payment for the services and for the purpose of identification within this organisation and it will not be disclosed to any external sources without your express written consent. We will only give your personal information to third parties where we are required to do so by law. We will retain copies of your scan for 30 days in order to rectify any issues you may have following the scan.
Enforceability. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Conditions operates separately.
Summary of your legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://ashfordadvice.org/ or call 01233 626 185.
Your rights under the Consumer Rights Act
You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If your product is goods (i.e. a picture), the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
How to contact us
If you have any questions or complaints about the services, please contact us on the day of your appointment. We will do our best to resolve or rectify any issues you have. Complaints Policy
These Conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
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Really nice facility. Don't offer Transvaginal only ultra sound. Had my early scan at what I thought was 7w but was only 6w2d and couldn't find YS/FHB. Offered another scan for free. Went back at 8w4d and got a perfect pic and saw Fetal Heartbeat etc. Would recommend but would say wait until 8 weeks otherwise can be stressful not knowing.
We have been to the Ashford Baby Scan studio for all our pregnancies and we have been coming back for years and bought several different packages. Staff are always lovely, the service is thorough and welcoming and we have always been happy with the service! We just did the 4D package for our third and probably final baby and we got some great photos! Highly recommended and they offer a range of packages.
Absolutely amazing service, make you feel so comfortable and lovely staff! Used for Gender and 4D scans, most recent being gender and was even given a little pair of boots as a present. I can’t thank them enough for making me enjoy my last pregnancy so much!
This was a second scan with baby scan studio Ashford, both experiences have been amazing, friendly staff, knowledgeable and always happy to answer any questions and concerns you may have before and after the scan. We will definitely be returning at 26 weeks for the 4D package! Can’t thank them all enough for an amazing experience! 5*
We visited yesterday for an early scan and from start to finish the whole experience was perfect. Staff are welcoming and so very kind. The sonographer was amazing, did everything that she needed to do and was so sweet, congratulating us! We definitely want to return for a gender scan and would 100% recommend to anyone else! Lovely place :)
The studio is lovely, receptionist is very informative and welcoming. Inside the scan room is very calm and tranqil. Had to rebook for free as baby wouldn't move despite our best efforts. 2nd attempt was shy and covered face with hands but the lady was very persistent and got some nice pics in the end. Would defo recommend and would love to go back if I happen to fall again.
Me and my husband came here for our 7 week scan and our gender scan. Both times we were given a very warm welcome by the receptionist and sonopgrapher. Both scans were very well explained. Definitely reccomnned.
What a lovely place and lovely staff to make you feel welcome the lady who was scanning me was absolutely wonderful she took her time checked the heart beat, and made sure everything was okay, she also let me know I had a cyst on my ovaries what the hospital a week before didn’t! I would absolutely recommend to anyone wanting a gender scan or other baby checks privately, thank you so much for making me feel so welcome and your kindness xx
such an amazing experience! staff were so lovely😊 pictures came out absolutely perfect, i’m so happy with them! the heartbeat bears are so cute and definitely worth it. thank you so much🥰
Fantastic service not just because you have the wonderful chance to see your baby, but because the environment and the team were so, professional,warm and welcoming. I absolutely recommend it!10/10
Amazing place used many times such lovely ladies that make you feel very welcomed who work there, would recommend to anyone, very thorough with our gender scan and no rushing at all and also used a colour screen to make it more lovely for my children finding out if there having a brother or sister
Came for an early wellbeing scan and a gender scan. Male sonographer very accommodating and super patient while trying 3 times during an appointment to see if baby had moved into a good position and we were able to discover the gender without having to rebook. Thank you for a lovely experience.
I highly recommend the Baby Scan Studio. We came here for an early wellbeing scan and for an early gender scan. They are so helpful, I needed to change the time of my appointment and they did that with no issues. Baby was not performing for the gender scan so they got me to go for walk and were so patient, we got there in the end! We also bought a heartbeat teddy and absolutely love it!
Absolutely amazing service! Lovely welcoming receptionist, and the sonographer was also amazing and very calming! Great overall experience! Will definitely be back
Really helpful and patient. Went for a gender scan and babies legs were crossed and they were so understanding with us and really helpful. Finally got there in there in the end. Thank you for everything!
Baby Scan Ashford is lovely to get that first picture of your little one, I’ve been for both my pregnancy’s for gender and 4D scans, I felt really looked after on every occasion… Highly recommend.
Have been here 3 times now in my pregnancy, an early dating scan 7w, early gender reveal 15w, and today a 4D scan 28w. Every single time has been amazing I cannot recommend them enough! Staff always very kind and reassuring. We got welcomed back for a free re scan as baby wasn’t showing her face for the 4D scan, and the pictures have turned out beautiful! Definitely worth paying extra for these as well as NHS scans, a completely different experience :)
Great experience!! Friendly relaxed atmosphere and very reassuring during the well being check and some great 4D/5D pictures of baby! Would 100% recommend.
What a delightful experience from start to finish! From my initial phone call through to my scan I was made to feel every bit as valued, I really got a sense that my experience was important. I was greeted by a warm and welcoming receptionist and my Sonographer was professional, attentive and caring. The premises are clean and modern and I would highly recommend Babyscan Studio to anyone thinking of having a 4D scan. Thank you for making my experience a very special one!
The whole service I received at baby scan was out of this world, friendly staff very chatty & answered any questions I had. I would definitely recommend baby scan studio to my friends & family who are expecting xx
I had my first scan at Baby Scan Studio Ashford. All staff was fantastic, friendly, kind and welcoming. I had a lovely experience of finding out the gender of my baby.Would recommend to anyone. Thank you Baby Scan Studio Ashford!
I’ve just been for my scan at 28 weeks. This was amazing. Baby looks so clear. Technology is wonderful! Sabi was very professional, put me at ease and was very informative. Clinic is very clean and modern. Would highly recommend
I've had 3 scans with baby scan studio Ashford, a viability scan, 12 week scan and a 4D/5D scan and every single time it's been such an amazing experience. During the pandemic my husband's not been able to be with me at appointments, being able to get to see the baby with him and to know everything's okay has been a blessing. The whole team at baby scan studio have been lovely and really made our experience wonderful and special! This baby is nearly here now but we will deffinately be back again when no.2 is on the way, thankyou ♥️
I recently attended Babyscan Studio with my girlfriend for an early reassurance scan. Was so grateful for the service they provided, not only did they reassure us, they went through the scan step by step, answering all our questions! It was wonderful to hear the heartbeat and the quality of scan was brilliant. Would absolutely recommend the team at Babyscan - cannot wait for the 3/4D appointment 😊
I had a early dating scan done for some reassurance and peace of mind and they were honestly so helpful. The lady I spoke to was so friendly and nice when booking and on the day of scanning. They have strict rules in place due to Covid and this made me at ease even more. The guy who done my scan was also lovely and talked through everything with us. They were extremely professional throughout.I would 100% use again and cannot recommend enough.
Went for a 4D/5D scan and it was the best thing I could have done. The picture on the screen was so clear and it was amazing to see what baby was doing at 27 weeks. The staff were brilliant, so accommodating, and professional. Would absolutely recommend to anyone!!
Went for an early reassurance scan, thought I was 9 weeks but found out was 8 and a half. The staff were so helpful and so friendly, very patient as I hadn’t drank enough on the way, but I was able to wait and be seen again. I went not expecting to see much but I got to see a heartbeat and I still got a good photo to take home with me. Also need to add how beautiful and welcoming the place is, and lovely clean toilets, the staff definitely look after the place! Would recommend if you don’t want to wait around for the NHS scans, but obviously still go to those! Will definitely be coming back for my gender scan in a few months.
I had an early reassurance scan due to having complications in my pregnancy. The receptionist was lovely and fit me in on the same day I phoned. The sonographer told me straight away that everything was ok, putting my mind at rest. She was also very detailed and explained everything to me, much more than you get at hospital scans. The place has a really lovely atmosphere, would definitely recommend!
Visited baby scan studio today for the second time, we had an early scan with them at 9 weeks and I am now 34 weeks. I booked this scan because my midwife thought baby might be breech and I didn’t want to wait to 36 weeks to find out either way. Much to our relief the baby is head down (hurrah!) Both experiences with this company have been great. The sonographer was very thorough and really helpful and answered any questions we had. We probably won’t be returning now due to how far along I am with pregnancy but would highly recommend them to anyone wanting an extra scan! Will definitely return if/when we decide to have another baby. :-)
Highly recommended. Front of house is very welcoming, friendly and helpful. The sonographer was also such a friendly lady and she was very thorough. She put us totally at ease. We went for our 12 week appointment. We got three free prints with the appointment which are very clear. Huge sharp screen in room so you've got a Great view of the little one while in there. They do late evening appointments which was perfect with partners work. No complaints very happy.
Really impressed there equipment is really good it's the clearest ultrasound I've been to and I've had many privately done in the past with my 4 other children, huge tv screen to watch baby on. Great service everyone so cheerful and accommodating. And there's parking!
Went for an early scan 11 weeks and was an hour early due to misjudging traffic. Receptionist got us in earlier then our appointment and was so lovely and the lady who did the scan was also very professional and lovely too. They both really put our mind at rest. It's an hours drive away from me but it was totally worth it and would go back,